REFUND POLICY

If the items are purchased via Shopee.

Please visit this link to learn more about Shopee’s refund policy.


If the items are purchase through Facebook and Lab-Loco.com

Buyers may only apply for a refund in the following circumstances;

The items delivered were defective or damaged caused by the couriers

The product has not been received by the buyer.

Refund request has been submitted 24hours after the buyer received their purchased item.


How to apply for a refund.

Message us through any of our contact channels requesting for a refund. Proof of purchase and damage should be sent together with the request.

A confirmation is required to proceed with the refund.

Refund requests should be applied for only to the damaged item not on the package.

If a refund is approved, we will ask for your Gcash/Bank Account details to send your refund.